Frequently Asked Questions (FAQs)
viviennejewellerysale.co.uk (website) was registered in Hongkong in 2001. We have sold "Great Britain" style silver jewellery for years. We are dedicated to providing the best quality vivienne jewllery to our customers now. In 2009, vivienne jewellery will try harder to meet various demands from you.
Q: How do I order on viviennejewellerysale.co.uk (website)?
A: Ordering on viviennejewellerysale.co.uk is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
Q: What kind of currency do you accept?
A: At present, we accept U.S. Dollar.
Q: Do you ship your jewellery worldwide?
A: Yes, we will send your order worldwide by Parcel Force, and it usually takes about 7-9 days for delivery.
Q: How long will it take for my order to be processed and delivered?
A: Once you have submitted an order, it will normally take 1-2 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail. We do not offer overnight shipping currently.
Q: What methods of payment do you accept?
A: There are currently three ways to pay. Credit card payment is the most common way. If customers don't have credit cards available, or need to buy large sums of goods, we strongly recommend PayPal or Western Union Money Transfer.
Q: How much shipping fee will be charged for each order and how can I track my parcel online?
A: The tracking number will be sent by email once your order has been shipped. No matter how many items you purchase per transaction, we only charge $3.99 for shipping. The shipping of the items is online traceable.
Q: Do your jewellery come with Original Packs?
A: Except charms, every piece of jewellery will come with a riginal vivienne jewellery package, including the gift box, gift card, silver care card and ribbon. pay attention that every 3 charms with one set of package. If you need more boxes, please click http://www.viviennejewellerysale.co.uk/Packaging/ to purchase.
Q: How can I make returns or exchanges?
A: We provide return and exchange service for our valued customers. Please refer to our policy http://www.viviennejewellerysale.co.uk/return.html and contact us by email service@viviennejewellerysale.co.uk.
Q: Are things usually cheaper if they are bought in bulk?
A: Yes, sure! It will be cheaper if you do a bulk shopping.
Q: What should I do if the items were damaged upon receipt?
A: You need to inform us immediately upon receipt of shipment. We will require a picture of the damaged item to be reviewed before we sending out a new replacement or issue a refund.
Q: How should I store my silver?
A: Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your EuroLuxury silver or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion.
